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Previewing Videos • Non-VHS Special Orders Shipping Rights Single Programs Coordinated Guides, Books, and Web Sites Desk or Examination Copies of Books Purchase Orders Online Returns Order Status International Orders Online Auctions
What is your preview policy for videos? Educators may request free preview cassettes of video materials either online , or by calling 1-800-LEARNER. We do not provide free preview cassettes for international customers or non-educational institutions. Our generous return policy allows any customer to return purchases within 30 days in good condition for full credit, excluding shipping and handling. We guarantee complete customer satisfaction. Our video preview cassettes always contain at least one complete program from our series, libraries, or workshops, so that you can review overall content and approach. Many of our preview cassettes also contain a 10-minute overview, suitable to share with colleagues or for departmental decision-making. Preview cassettes may be kept for up to 21 days, then returned at the viewer's expense. Mounting In some cases we offer our videos in more than one "mounting," which means that you can buy them mounted either with one program per single videocassette, or with two or more programs per single videocassette. We do this because educational institutions often prefer to have a single program on a single videocassette–this is most convenient for teachers to use. Individual purchasers often prefer two or more programs mounted on a single videocassette, as these cassettes take up less storage space, and cost less. In either mounting, the programs are exactly the same. Non-VHS Special Orders We are happy to take special orders for non-VHS formats or for special mountings of selected programs. Please call 1-800-LEARNER for prices. What is the cost for shipping, how long will it take to arrive, and can I rush my order? For orders up to $900, add 10% of the total order for shipping and handling. For orders of $900 or more, add 5%. Please allow 7-10 business days for your order to arrive. Priority Shipping To get your order in 3 business days, add an additional $19.00. To get your order in 4 business days, add an additional $8.50. Do your videos include public performance and closed-circuit rights? Yes, all of our videos come with public performance and closed-circuit broadcast rights. Can a single video program from a series, workshop, or library be purchased online? Online we offer our videos only in sets–but for many of them you can order individual programs or pairs of consecutive programs (1-2, 3-4, 5-6, and so on) on videocassette by calling us at 1-800-LEARNER. What kinds of related guides, books, Web sites, and other resources accompany your videos? Many of our video series, libraries, and workshops have coordinated guides and textbooks; some of them have additional printed readers, audiocassettes, and other special materials. You may order single copies of these coordinated materials here online or by calling 1-800-LEARNER. If you are ordering multiple copies for course adoption purposes, however, we will refer you to the original publisher of the books and other materials, because Annenberg Media is the "publisher" only of the videos. Please note that prices for these coordinated books and other materials are set by individual publishers, not by Annenberg Media. Free, related Web sites are available here online by clicking on the button you’ll find on the left-hand side of the Web page where the videos are described. These special Web sites for our videos are freely open to visitors, and do not require special "user IDs" or "passwords." Note: For textbook ISBN, please call 1-800-LEARNER. Can you send me a desk copy, examination copy, or teacher’s edition of a book accompanying your videos? Annenberg Media does not offer desk copies, examination copies, or teacher’s editions of books directly, because we are not the publishers of most of the books accompanying our programs. We "publish" only the videos. We are happy to refer you to the appropriate publisher who can supply the desk copies, examination copies, or teacher’s editions you are seeking. Annenberg Media does offer preview videocassettes for our programs, as explained in question 1 in this FAQ. Can I order online using a purchase order? We can now accommodate purchase orders online. If you would like to buy videos with a purchase order, you can apply for permission to submit your purchase orders online. Just fill out a brief application online, then we'll send you a confirmation email within one hour during normal business hours (9 a.m. - 5 p.m. EST) or up to 48 hours during non-business hours, and you can begin to submit POs online. Once you have been approved please remember to use your name and password when placing the order. You may also email your purchase order to acpb@ordering.com or you can print out our order form (PDF) and either mail it to: Annenberg Media P.O. Box 2345 S. Burlington, VT 05407-2345 or fax it to us at (802) 846-1850 with your own institution’s purchase order. How do I return a shipment? Should you need to return a shipment, you can use the pre-printed return label enclosed in the shipment’s packing list. If you cannot find the label, please return your shipment to Annenberg Media Returns Department 687 Marshall Ave Williston, VT 05495 We guarantee complete customer satisfaction. Our generous return policy allows you to return any purchases within 30 days in good condition for full credit, excluding shipping and handling. Please note that customers are responsible for paying shipping charges on returned items. How do I learn the status of an order I have already made online? Please contact us by email at acpb@ordering.com with your questions and as much information as you have about the order you placed. We will respond promptly. Do you take Canadian and other international orders? If your order must be shipped to an address outside of the United States, it is considered an "international order." Our materials are not be to exported outside the US. It is a federal offense to do so. If you are outside of the US, except Canada (see below), and wish to purchase these products, please consult our list of international distributors, or call 802-862-8881 to ask about the availability of a particular series in your country. You will need to contact the individual distributors for pricing outside the United States. For Canada, please contact: Resolution Annenberg Media Sales P.O. Box 2345 S. Burlington, VT 05407-2345 802-862-8881 ext. 533 802-846-1850 (Fax) What should I know about online auctions? Several of you have brought to our attention that there are online auctions offering unauthorized copies or downloads of Annenberg Media video programs. Remember that most of our programs are available FREE online at Learner.org, either through Video on Demand or by watching the live Annenberg Channel stream (now closed captioned). We never sell or charge a fee to access Video on Demand or live streaming; such access may not be sold. Please be aware that as a buyer or seller you may be infringing Annenberg Media's rights under the United States Copyright Act if you are buying or selling (1) an unauthorized copy of our VHS, DVD, or audio programs; (2) access or links to our Video on Demand and/or live streaming; (3) access to downloaded digital copies of our programs; (4) any other access to our Web site, programs, copyrighted material, or intellectual property without express written permission from Annenberg Media. What can be sold or purchased legally? Original items (NOT COPIES OR DUPLICATES) that you purchased directly from Annenberg Media or one of our authorized distributors. We cannot guarantee the quality of any item(s) you purchase through online auctions/sales. We are not responsible for any loss you may have incurred through such auctions/sales. If you wish to purchase any of our programming, you can do so easily via our online catalog. If you are aware of any illegal sale or distribution of our programs, please contact us immediately. We appreciate your diligence in helping us to make quality professional development material accessible to all. Still have a question? Please email us at acpb@ordering.com or call 1-800-LEARNER.
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